Guidelines for Receiving and Addressing Public Complaints Regarding Goods and Services

How to Receive Public Complaints:
Citizens can report their complaints or reports via telephone, in person, and online (ir.124) to the news headquarters located in the General Offices of Industry, Mine, and Trade in provinces and counties. Complaints made by telephone and online should include supporting documents and evidence uploaded to the system (ir.124) for more accurate and effective processing. The contact number 124 for the news headquarters of the General Offices of Industry, Mine, and Trade is available 24/7 in all cities across the country for receiving reports and complaints regarding economic violations. Reporters can obtain a tracking code and check the status of their reports or complaints by visiting the 124 system. Familiarity with Some Violations Stated in the Trade Law
- Clause 2 of Article 17: False Advertising and Incorrect Information: Businesspersons are not allowed to advertise products, goods, or services contrary to the facts to attract customers.
- Article 57: Price Gouging: This refers to offering or selling goods or providing services at prices exceeding those determined by relevant legal authorities, failing to implement pricing regulations, and any action that leads to an increase in the price of goods or services for the buyer.
- Article 58: Short Selling: This refers to offering or selling goods or providing services below the specified amount or standard.
- Article 59: Fraud: This refers to offering or selling goods or providing a service that does not meet the specifications of the advertised or requested goods or services in terms of quality or quantity.
- Clause 4 of Article 59: Selling Expired Goods: If an individual intends to tamper with or change the expiration date of a product, which, based on expert opinion, is inedible.
- Article 60: Hoarding: This refers to the deliberate storage of goods as determined by competent authorities and refusal to offer them with the intent to price gouge or harm the community after the necessity for supply is announced by the Ministry of Industry, Mine, and Trade or other relevant legal authorities.
- Article 64: Forced Sales: This refers to the forced sale of one or several types of goods or services along with another good or service.
- Article 65: No Price Tag: This refers to not installing price tags on goods, not using a service fee rate board at the place of business, or listing prices in a way that is not visible to customers.
- Article 66: Failure to Issue Invoices: This refers to not providing an invoice for the sale of goods or services according to the conditions stated in Article 15 of the Trade Law.
- Article 18: Defective Goods: If the goods or services offered by suppliers are defective or cause damage to consumers due to defects. Regulatory Guidelines for After-Sales Services: Provision of After-Sales Services: A set of commitments including repairs, provision of spare parts, and product support for a specified period that exceeds the warranty period, which must be provided by the supplier.